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| How does ladies and junior sizing work? |
You can never truly tell how something will fit until you wear it. With that in mind, this is a pretty general guideline for ladies sizing and junior fit sizing.
Ladies Sizing - S (4-6), M (8-10), L (12-14), XL (16-18), and 2x (20)
Junior Sizing - S (1-3), M (5-7), L (9-11), XL (13-15)
Typically, if you fall into an "in between" type of size, it is recommended that you choose the larger size. However, it often just depends on how you want the item to fit (tighter, snug, comfortable, loose). |
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| Can I exchange or return an item? |
Absolutely! We accept exchanges or returns as long as they are returned within 15 days from the date you received the order. It is important that the items are still in NEW condition. We want you to be satisfied and understand that not everything is going to fit exactly the way you'd hoped when you placed the order. Please send exchanges or returns to 10529 Lexington Drive, Knoxville, TN 37932. Please include your name, address, order number, phone number, and instructions on what you would like for us to do (refund, exchange, etc). Be sure to include which item(s) you want to exchange for.
Please note that we will not accept returns or exchanges if they are returned later than 15 days from the date you received the order. |
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| My credit card info has changed. How do I update that information? |
| No problem! For security purposes, we do not permanently store your credit card information. You'll be asked to enter this information during checkout each time you place an order. After 2 weeks, all credit card info is purged from our system. |
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| When do orders get shipped? |
| Most orders placed by 2:00pm EST will be shipped that day. Expedited or Rush orders (next day air, 2nd day air, 3-day select) will take priority. In order to guarantee you get an item if you absolutely must have it by a certain date, please include an "in hands date" in the comments and instructions box in the checkout area. That way, if we are unable to ship your order that day (if you placed it by 2:00pm EST), we can upgrade your shipping at no additional cost the next day in order to meet your in-hands date. |
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| What shipping method do you use? |
| We ship via UPS. We prefer this method because of the guaranteed shipping options, and the ability to track orders in real-time. |
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| How are my shipping costs calculated? |
| We use a real-time UPS link that immediately calculates the cost of your order based on two things: First, the total weight of the order, and second, the zip code the order is shipping to. These are the only two determining factors used to calculate the cost of a shipment when you place your order online. |
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| How quickly will my order arrive? |
Most items ordered from our website are shipped from our distribution center in Knoxville, Tennessee. Some items - such as docklines and fattowels - are custom made per order and ship directly from the manufacturer. Most of these custom made items are identifiable by the increased "availability" time listed either in the product description or in the white box beside the item's picture.
The majority of the continental United States is within a 2-5 business day ground ship via UPS. The west coast states can sometimes take up to 6 business days. Most southeastern states are a 1-2 business day ground ship, and the northern and northeastern states are primarily 2-4 business day ships. |
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| Is Saturday delivery available? |
| Yes. However, it is only applicable on next day air or 2nd day air shipments. In addition, UPS charges an extra $12.00 fee for Saturday delivery. Therefore, we will only designate your order for Saturday delivery if you specifically request it in the comments/instructions box in the checkout area. The additional $12.00 fee will be applied to your order total. |
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| I saw an item on your website recently, but it's not there now. Is it still available? |
| More than likely, yes. We update our site daily to reflect which items are available and in-stock. If an item runs out of stock, we try to remove the item from site immediately. As soon as it is back in stock, it will be reloaded onto the site. In most cases, you'll just need to check again in a few days to see if the item you wanted is in stock again. Occasionally, items we stock are discontinued by the manufacturer, or we may mark them as "closeout" items in order to make way for newer product offerings. |
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| The size that I'm looking for is not listed on the website. Is it still available? |
| More than likely, yes. This situation is similar to the question above. If a particular size of an apparel item is out of stock, we remove that size offering from the site until it is restocked. This is to avoid back-order situations and long delays in completely fulfilling your order. Most often, you'll just need to check again later to see if the size is in stock again. |
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| How does international shipping work? What extra costs do I have to pay? |
We have 3 primary international shipping options available. Standard (typically 7-10 days, Canada only), Worldwide Express (3-4 days worldwide), and Worldwide Express Plus (1-2 days worldwide). Like all other shipments, these shipment options and costs are calculated on the website by a real-time UPS link. However, we cannot estimate the customs or duties you may incur upon receiving your shipment. Every country has different rules and regulations regarding these fees. You assume responsibility for the additional customs, duties, or brokerage fees when you place the order.
In addition, because of the increased shipping cost, international orders must be completely filled before they ship. For example, if you include docklines as part of your order (which are custom made and takes about 2 weeks to obtain), we will not ship your order until the docklines are finished. In short, we do not "ship separate" or backorder items on international shipments. |
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| What if I receive a defective or broken item? |
| Contact us immediately and explain what happened. Normally, we will immediately send you a replacement item along with a UPS shipping label (if necessary) to send back the defective product. |
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| I need an order IN HANDS by a certain date. What do I do? |
| In the comments & instructions box on the checkout page, please indicate the must in-hands date. If this in-hands date is not attainable with standard ground shipping, you may have to upgrade your shipping method. |
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| Do I have to pay sales tax? |
| We are located in the great state of Tennessee. You will only be required to pay sales tax if your billing or shipping address are in Tennessee. |
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| I just received my order, and there is an item on backorder. What does this mean? |
| We work hard to avoid backorders, but sometimes they do occur. A backorder simply means that item was not available - or in stock - at the time your order was placed. Most often these out-of-stock items are replenished in about 7-10 business days, and sometimes sooner. Your backordered item will ship out AS SOON as the item is back in stock. If there is going to be an unusual delay on your backorder, a representative will contact you. |
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