Return Instructions

Thank you for shopping with us! We hope you love your purchase!

If you need to return a product for any reason, please start by contacting us at whalerapparel@threds.com.

Please provide your name, order number and the item(s) in question. In addition, tell us why you want to return the item(s). Example: It didn’t fit quite right; not what I was looking for; something was damaged or defective; ended up not needing it.

It is important to contact us up front. In some cases, we may be able to issue a full refund without needing the product(s) returned. If a return is necessary, we will issue a prepaid shipping label via email, at no cost to you.

Because our inventory and product offerings change often, we do not offer exchanges. We instead offer a refund amounting to the original cost of your item(s), along with a prepaid return label. Afterward, you can visit our website and purchase any new item(s) you might want!

Refunds will be applied to the original method of payment upon receipt of the item(s) and confirmation of the condition. Any applicable discounts at the time of purchase will be deducted from the refund amount. The turnaround time for processing refunds is 3-5 business days after receipt of the item(s). The initial shipping charge is not refundable, unless product was damaged or defective upon receipt.

A Few Important Items of Note:

  • All returns must be made within 30 days of receipt of the item(s)
  • All international sales are final, unless product was damaged or defective at the time of delivery.
  • We do not accept returns of customized or personalized merchandise, unless it was damaged or defective at the time of delivery.
  • Items purchased at clearance pricing, or from our clearance sections, are not eligible for return, unless product was defective or damaged at the time of delivery.
  • Returned item(s) must be unwashed and in original condition. If returned items are not in original condition, we may, at our discretion, issue a store credit instead of a refund.